- How much is shipping?
Shipping price for Italy is € 4.99, and is free for all orders of € 50 or more.
For more details and destinations visit the page dedicated to shipments
- I have wrong the shipping address, how can I change it?
Currently our system does not support changing the address. Contact us by email indicating the order number and the correct address. We will contact the courier requesting delivery to the address you will communicate to us.
- Who delivers my order?
You can choose, during the purchase, who to entrust the shipment between the two trusted carriers SDA, TNT and DHL.
- How long does the delivery of my order take?
It is variable, depends from the delivery service you choose. Only for Italy, during the purchase phase, you will be given the expected delivery date. For other country, if you choose DHL Express, delivery time is about 2/3 days without customs times.
- I haven’t received my order, what can i do?
The loss file can be opened after 20 working days (Saturdays, Sundays and holidays are excluded from the count of days) from the date of departure of the order from our office.
An order will be considered lost, therefore refunded, only after verification by the carrier.
For more details visit the page dedicated to shipments
Please contact us via the contact form, via email at [email protected] or via WhatsApp at +39 391 7580066. We will give you all the necessary information on how to proceed.
- How can I track my order shipment?
When your order will be shipped, we will provide to send you a email with the shipment number through which you can track your order.
- Can I pay on delivery?
No, at the moment we only accept payments by bank transfer, credit cards and PayPal.
- I changed my mind, can I cancel or change my order?
Sure, the modification or cancellation of the order is only possible before shipment by us. In case of cancellation of the order you will receive a refund of the entire amount paid. If your order has already been shipped, we invite you to read our returns policy.
- I live in Vicenza, can I collect my products at your office?
Yes, of course, contact us via the contact form, by email at [email protected] or via WhatsApp at +39 391 7580066. We will give you all the necessary information to how proceed.
- How can I check the my order status?
You can check the status of your order at any time by “ORDERS” section, after logging in to your account via “MY ACCOUNT“
If you have an account on mylegs.it, you can go directly to the “Order tracking” section. In this case you will have to enter the order number and the email address indicated during the purchase.
- I have checked my order, how can I better understand the status of my order?
All orders have various processing states.
Below is the list of states and their meaning:
– Pending = We have received your order but we are waiting to receive payment by bank transfer;
– In process = We have received your payment and are ready to prepare your order;
– Shipping ready = Your order is ready to be shipped;
– Completed = Your order has been entrusted to the courier and is on its way to your home.
– Canceled = You have decided to not make the transfer and more than 7 days have passed from your order made or you have canceled the payment via PayPal;
– Refunded = You have made a return or you have decided to cancel your order after making the payment
- How can I contact you?
You can contact us via the contact form, by email at [email protected] or via WhatsApp at +39 391 7580066. We will be happy to help you!
Didn’t find the answer you were looking for?
Contact us via the contact form, by email at [email protected] or via WhatsApp at +39 391 7580066