F.A.Q.
Orders and Account
Can I place an order without registering?
Yes, you can place an order without creating an account. You simply need to enter the required shipping and payment details during checkout.
Registration is not mandatory, but creating an account allows you to view your orders more easily, save your details for future purchases and manage requests more quickly.
Registration is not mandatory, but creating an account allows you to view your orders more easily, save your details for future purchases and manage requests more quickly.
Can I modify or cancel an order after placing it?
You can request a modification or cancellation of an order only if it has not yet been prepared or shipped. We recommend contacting us as soon as possible, indicating your order number and the requested change.
We will do our best to help you, but if the order is already at an advanced stage of preparation or has been handed over to the courier, it will no longer be possible to modify or cancel it.
We will do our best to help you, but if the order is already at an advanced stage of preparation or has been handed over to the courier, it will no longer be possible to modify or cancel it.
How can I know if my order has been received correctly?
After completing your purchase, you will receive a confirmation email at the address provided during the order.
The confirmation includes a summary of the products purchased, the order details and the main shipping information. If you have created an account, you can also check the status of your order from your personal account area.
The confirmation includes a summary of the products purchased, the order details and the main shipping information. If you have created an account, you can also check the status of your order from your personal account area.
Can I add products to an order that has already been completed?
After the order has been completed, it is not always possible to add more products, as the order may already be in preparation.
If you would like to add items, please contact us as soon as possible, indicating your order number and the products you would like to add. If the order has not yet been prepared, we will check whether it is possible to update the purchase. Otherwise, you will need to place a new order.
If you would like to add items, please contact us as soon as possible, indicating your order number and the products you would like to add. If the order has not yet been prepared, we will check whether it is possible to update the purchase. Otherwise, you will need to place a new order.
Shipping
Which countries do you ship to?
We ship to Italy and several European countries. Shipping is also available to some non-EU destinations, such as Canada and the United Kingdom, when available during checkout.
Available destinations may vary over time depending on the active shipping services. To check whether we can ship to your country, enter your delivery address during checkout: the system will automatically show the available options.
Available destinations may vary over time depending on the active shipping services. To check whether we can ship to your country, enter your delivery address during checkout: the system will automatically show the available options.
What are the order preparation times?
Orders are prepared very quickly. Shipping takes place the day after purchase, provided the order is placed by 8:00 p.m. If an order is placed on Saturday, Sunday or on a public holiday, it will be shipped on Monday or on the first available working day.
How long does delivery take?
Delivery times depend on the destination and the selected shipping service.
For Italy, delivery generally takes a few working days with standard shipping, or 24/48 hours with express shipping. For international destinations, delivery times may be longer and may vary depending on the destination country, the courier and any customs checks.
The delivery times indicated are estimates and may vary due to factors not directly dependent on MyLegs.
For Italy, delivery generally takes a few working days with standard shipping, or 24/48 hours with express shipping. For international destinations, delivery times may be longer and may vary depending on the destination country, the courier and any customs checks.
The delivery times indicated are estimates and may vary due to factors not directly dependent on MyLegs.
Is the shipment trackable?
Yes, shipments are trackable.
When the order is handed over to the courier, you will receive an email with the shipping information and, when available, the link to track your parcel.
When the order is handed over to the courier, you will receive an email with the shipping information and, when available, the link to track your parcel.
Where can I find the tracking link?
The tracking link is sent by email after the order has been shipped.
If you have created an account, you can also check the status of your order from your personal account area. If you cannot find the email, please also check your Spam, Junk or Promotions folder.
If the tracking link is not active yet, we recommend trying again after a few hours: sometimes the courier updates the tracking information with a slight delay.
If you have created an account, you can also check the status of your order from your personal account area. If you cannot find the email, please also check your Spam, Junk or Promotions folder.
If the tracking link is not active yet, we recommend trying again after a few hours: sometimes the courier updates the tracking information with a slight delay.
Can I receive my parcel at a Punto Poste?
The tracking link is sent by email after the order has been shipped.
If you have created an account, you can also check the status of your order from your personal account area. If you cannot find the email, please also check your Spam, Junk or Promotions folder.
If the tracking link is not active yet, we recommend trying again after a few hours: sometimes the courier updates the tracking information with a slight delay.
If you have created an account, you can also check the status of your order from your personal account area. If you cannot find the email, please also check your Spam, Junk or Promotions folder.
If the tracking link is not active yet, we recommend trying again after a few hours: sometimes the courier updates the tracking information with a slight delay.
Can I leave a note for the courier?
Yes, you can leave a note during the order, for example with useful delivery instructions.
The system reports these instructions directly on the shipping label, but whether more specific requests can be followed depends on the courier’s availability.
For specific needs, such as precise delivery times or a phone call before delivery, we recommend choosing an address where someone is always available or, when available, delivery to a Punto Poste. Please note that delivery to Punto Poste is available only for destinations in Italy.
What happens if I’m not available when the courier arrives?
If the courier is unable to deliver the parcel, they may make a new delivery attempt or leave instructions for collection, depending on the service used and the delivery area.
We recommend checking the shipment tracking and following the instructions provided by the courier.
If the parcel is returned to sender due to failed collection, an incorrect address or delivery impossibility, we will contact you to arrange a new shipment or manage the order.
We recommend checking the shipment tracking and following the instructions provided by the courier.
If the parcel is returned to sender due to failed collection, an incorrect address or delivery impossibility, we will contact you to arrange a new shipment or manage the order.
Is the package discreet or recognizable?
The parcel is shipped in a plain box, with no obvious reference to its contents.
Only the information required for shipping will appear on the outside, such as the courier label, the recipient’s address and the details needed for delivery. The contents of the order are not indicated on the external packaging.
Only the information required for shipping will appear on the outside, such as the courier label, the recipient’s address and the details needed for delivery. The contents of the order are not indicated on the external packaging.
Is shipping free?
Yes, shipping is free for orders of €60 or more, only for destinations in Italy.
The total is calculated automatically at checkout: when the order amount reaches the required threshold, you will be able to select free shipping among the available shipping methods.
For orders below €60, or for destinations outside Italy, the shipping cost is shown during checkout before the purchase is confirmed.
Payments, Discounts and Invoicing
Which payment methods do you accept?
We accept the main payment methods available at checkout, including credit card, debit card and PayPal.
The payment methods available may vary depending on the destination country, the type of order or the services active at the time of purchase. During checkout, you will be able to view all available options before confirming your order.
The payment methods available may vary depending on the destination country, the type of order or the services active at the time of purchase. During checkout, you will be able to view all available options before confirming your order.
Is the payment secure?
Yes, payment is processed through secure and certified platforms.
MyLegs does not directly store your full payment card details. Transactions are handled by specialized external services, such as PayPal or secure payment providers, which use protection and encryption systems to process the payment.
MyLegs does not directly store your full payment card details. Transactions are handled by specialized external services, such as PayPal or secure payment providers, which use protection and encryption systems to process the payment.
Can I pay with PayPal or card?
Yes, you can pay with PayPal or by credit or debit card, when the method is available at checkout.
If you choose PayPal, you will be redirected to the platform to complete the payment securely. If you choose card payment, you can enter the required details directly during checkout through the available payment system.
If you choose PayPal, you will be redirected to the platform to complete the payment securely. If you choose card payment, you can enter the required details directly during checkout through the available payment system.
How do I use a discount code?
You can enter the discount code in the cart or during checkout, in the dedicated coupon field.
After entering the code, click “Apply” to update the order total. If the code is valid and meets the required conditions, the discount will be calculated automatically before the purchase is confirmed.
We recommend always checking that the discount has been applied correctly before completing the payment.
After entering the code, click “Apply” to update the order total. If the code is valid and meets the required conditions, the discount will be calculated automatically before the purchase is confirmed.
We recommend always checking that the discount has been applied correctly before completing the payment.
Why is my discount code not working?
A discount code may not work for several reasons.
The code may have expired, may have already been used, may not be combinable with other promotions, or may be valid only for specific products or minimum order amounts. Some codes may also not apply to products already on sale or to items excluded from the promotion.
Please check that you have entered the code correctly, with no spaces before or after it. If the problem persists, contact us before completing the order: we will check whether the code can be applied.
The code may have expired, may have already been used, may not be combinable with other promotions, or may be valid only for specific products or minimum order amounts. Some codes may also not apply to products already on sale or to items excluded from the promotion.
Please check that you have entered the code correctly, with no spaces before or after it. If the problem persists, contact us before completing the order: we will check whether the code can be applied.
Can I use more than one discount code in the same order?
No, normally only one discount code can be used per order.
Promotional codes cannot be combined with each other, unless otherwise specifically stated. If you have more than one code available, we recommend choosing the one that is most convenient for your purchase.
Promotional codes cannot be combined with each other, unless otherwise specifically stated. If you have more than one code available, we recommend choosing the one that is most convenient for your purchase.
How do I receive the invoice?
If you need an invoice, you can enter your billing details during the order in the dedicated fields available at checkout.
It is important to fill in all the required information correctly before completing the purchase. In case of missing or incorrect details, it may not be possible to issue or correctly modify the tax document after the order has been completed.
It is important to fill in all the required information correctly before completing the purchase. In case of missing or incorrect details, it may not be possible to issue or correctly modify the tax document after the order has been completed.
Can I enter my tax code, VAT number, SDI code or PEC?
Yes, during checkout you can enter the necessary tax details, such as tax code, VAT number, SDI code or PEC, when required for issuing the invoice.
We recommend carefully checking the details before confirming the order, especially in case of a business purchase or electronic invoice request. The information entered will be used for the correct tax management of the purchase.
We recommend carefully checking the details before confirming the order, especially in case of a business purchase or electronic invoice request. The information entered will be used for the correct tax management of the purchase.
Returns, Withdrawal and Refunds
How can I request a return?
You can request a return using the “Request withdrawal” function available on the website, when present, or by contacting us by email and indicating your order number and the products you wish to return.
We recommend using the online procedure because it allows for faster and more traceable management of the request.
After receiving your request, we will provide you with the instructions to proceed with returning the products.
We recommend using the online procedure because it allows for faster and more traceable management of the request.
After receiving your request, we will provide you with the instructions to proceed with returning the products.
How many days do I have to request a return?
You may exercise your right of withdrawal within 14 days of receiving your order.
Your request must be submitted within this period. After notifying us of your withdrawal, you must return the products by following the instructions provided.
The returned products must comply with the conditions set out in our Returns Policy.
Your request must be submitted within this period. After notifying us of your withdrawal, you must return the products by following the instructions provided.
The returned products must comply with the conditions set out in our Returns Policy.
Do I have to explain the reason for the return?
No, to exercise your right of withdrawal, you are not required to indicate the reason for the return.
If you wish to tell us, your feedback can be useful to help us improve our service, but it is not necessary for the withdrawal request.
If you wish to tell us, your feedback can be useful to help us improve our service, but it is not necessary for the withdrawal request.
Can I request a return by email as well?
Yes, you can also request a return through an explicit communication sent by email.
The online procedure is recommended because it is faster, guided and traceable, but the withdrawal request can also be communicated by email, as long as your intention to return one or more products from the order is clear.
In your communication, we recommend indicating the order number, the email address used for the purchase and the products you intend to return.
The online procedure is recommended because it is faster, guided and traceable, but the withdrawal request can also be communicated by email, as long as your intention to return one or more products from the order is clear.
In your communication, we recommend indicating the order number, the email address used for the purchase and the products you intend to return.
Where can I find the “Request withdrawal” function?
The “Request withdrawal” function is available in the lower part of the website, in the footer, or in your personal account area, within the order list or in the individual order summary.
If you placed the order with a registered account, you can access your personal account area and view the order details.
If you purchased without registering, you can follow the instructions available on the website or contact us by email, indicating the order number and the email address used for the purchase.
If you placed the order with a registered account, you can access your personal account area and view the order details.
If you purchased without registering, you can follow the instructions available on the website or contact us by email, indicating the order number and the email address used for the purchase.
Which products can be returned?
Products can be returned if they are intact, unused, unworn, unwashed and complete with their original packaging, tags, labels, seals or any other elements present at the time of delivery.
Products must be returned in suitable condition for inspection and subsequent return management.
For hygiene and health protection reasons, some items such as stockings, tights, underwear and similar products must meet particularly strict conditions.
Products must be returned in suitable condition for inspection and subsequent return management.
For hygiene and health protection reasons, some items such as stockings, tights, underwear and similar products must meet particularly strict conditions.
Can I return stockings, tights or underwear after trying them on?
No. For hygiene and health protection reasons, stockings, tights, underwear and similar items must be returned unused, unworn, not tried on and with the packaging or seal intact, where present.
After receipt, the returned products will be inspected. If they appear to have been used, worn, tried on, washed, damaged, missing their original packaging or otherwise not compliant with the return conditions, the return may be refused.
After receipt, the returned products will be inspected. If they appear to have been used, worn, tried on, washed, damaged, missing their original packaging or otherwise not compliant with the return conditions, the return may be refused.
What happens if the returned product does not meet the return conditions?
If the returned product does not meet the stated conditions, the return may be refused.
In this case, we will inform you after inspecting the product. If necessary, the product may be sent back to the customer, with any new shipping costs charged to the customer.
We therefore recommend carefully checking that the products are intact, unused and properly packaged before proceeding with the return.
In this case, we will inform you after inspecting the product. If necessary, the product may be sent back to the customer, with any new shipping costs charged to the customer.
We therefore recommend carefully checking that the products are intact, unused and properly packaged before proceeding with the return.
Who pays the return shipping costs?
In case of withdrawal due to a change of mind, the return shipping costs are borne by the customer.
We recommend using a trackable shipping service, so you can follow the parcel until delivery.
If, however, you have received an incorrect or defective product, please contact us before shipping it back: we will assess the case and provide you with the correct instructions for managing the request.
We recommend using a trackable shipping service, so you can follow the parcel until delivery.
If, however, you have received an incorrect or defective product, please contact us before shipping it back: we will assess the case and provide you with the correct instructions for managing the request.
When will I receive the refund?
The refund is issued after the returned products have been received and inspected.
The refund will be processed in compliance with the timeframes required by applicable legislation and may take a few additional days to appear on the payment method used, depending on the processing times of the bank or payment service.
The refund will be processed in compliance with the timeframes required by applicable legislation and may take a few additional days to appear on the payment method used, depending on the processing times of the bank or payment service.
Can I change the size instead of receiving a refund?
Yes, when possible, we can consider a size or product exchange instead of a refund.
The exchange depends on the availability of the requested item and on the condition of the returned product.
The exchange depends on the availability of the requested item and on the condition of the returned product.
What should I do if I received a defective or incorrect product?
If you have received a defective, incorrect or different product from the one ordered, you can start the request through the online return procedure or send us an email before proceeding with any return.
Please indicate your order number and, if possible, send us some photos of the product received, the packaging and the issue found.
We will review your report and provide you with the instructions to resolve the issue in the most appropriate way.
Please indicate your order number and, if possible, send us some photos of the product received, the packaging and the issue found.
We will review your report and provide you with the instructions to resolve the issue in the most appropriate way.
Didn’t find the answer you were looking for?
Contact us through the contact form, by email at customercare@mylegs.it or via WhatsApp at +39 391 7580066. We will be happy to help you.
