The products offered on the site are sold directly by SciroccoWeb of Daniele Lucente, an individual company, VAT IT03815420249 with headquarters in Via Vittorio Veneto, 72, 36050 Quinto Vicentino, Vicenza.
2.1. The products displayed on the site are sold exclusively to individuals in according to our commercial policy. Sale will be possible only if the goods are shipped to one of the countries that can be selected during the purchase phase.
2.2. Resale of products purchased on our site for professional or commercial results is strictly prohibited unless authorized by us.
2.3. These terms and conditions may be changed or corrected at any time. You will be asked to accept the terms and conditions of use that will be applied when you place your order.
2.4. The customer is required to read carefully these terms and conditions that can be viewed at any time through the links on the footer of each page of the site.
3.1. For each product selected, you can view the photograph of the item, its price, the colors in which it is available and sizes.
3.2. Choose the product you are interested in, according to the product description, including the relative sizes and sizes, together you will find photos that will help you to better visualize the product available on the site.
3.3. Click on the cart icon (top right) to view the products you have selected and the total price of your order. Please check that the contents of the cart are correct before confirming your order. Complete the purchase by following the instructions that will be proposed in the page called “Shopping Cart”.
3.4. If you need to change (eg the product or the quantity) or correct some errors in your order you can do it through the “Shopping Cart” and “Cashier” pages.
3.5. After confirmation, the order will be taken over by our system and you will be able to track your order according to article 8 of these Terms and Conditions.
3.6. At the end of the purchase, it is recommended to download, save or print these terms and conditions of use applicable at the time of your purchase and the completion of your order. You will receive in addition an email to the address you used at the time of purchase, confirming the terms of your purchase.
3.7. We are committed to ensuring that the photographs displayed on the site are the same as the final product, there may be some variation in color depending on the settings of your computer.
3.8. We reserve the right to refuse orders from customers with whom there is already a legal dispute regarding a previous order. This is applicable in any case the customer is deemed “not suitable”, for example if the terms and conditions of use for an online purchase or for any other legitimate reason have been violated previously, especially when the customer has been part of a fraudulent action of any kind.
4.1. All products offered on our site are subject to stock limits. You can consult the availability of the items offered on the site at any time. Before making the purchase, the availability in stock is indicated.
4.2. It is not possible to book a product by saving it in the cart. If you do not complete the order, the contents of the cart will be updated with the current availability of the product.
4.3. There could be anomalies regarding the quantities and therefore the availability of some products. In these circumstances you will be notified by email. You will be given the opportunity to order another product or cancel your order. If you opt to cancel your order, you will not be charged for your credit card. In the event that your card has already been charged for the order, we will refund as soon as possible.
5. Completion of an order
5.1. The order will be completed after you have made the payment and you will receive a confirmation email from our system. Your order will be forwarded to be processed. Once you receive the shipping confirmation email (article 8.2) it will no longer be possible to change the order, in this case we invite you to read the return policy.
5.2. The confirmation of your order will be taken as a proof that you have accepted the terms and conditions. 5.3. The data recorded on the site will be treated as proof of the transaction. In the event of a dispute relating to a transaction on the site, the recorded data will be treated as legal evidence of the transaction.
6. Prices and methods of payment.
6.1. The prices on the site are all VAT included.
6.2. The prices of the products on sale on the site will be indicated in Euros (EUR).
6.3. The final amount includes shipping costs, the amounts will be visible in the summary on the page called “Cashier”.
6.4. We reserve the right to change the prices offered on the site at any time without warning. You will be charged the amount displayed on the site at the time the order is confirmed.
6.5. We accept payments through Gateway Paypal where you can pay, as well as with your PayPal account, Stripe with the following credit or debit cards: Visa, Mastercard and AMEX and bank transfer.
6.6. Your order will be processed once payment confirmation has been received from the PayPal or Stripe system.
6.7. For bank transfer, your order will be processed once payment is received on our bank account. If we do not receive the payment within 4 working days the order will be CANCELED.
Do you need more time? Contact us.
7. Restrictions on shipments
7.1. Products on the site are salable and shipped to the countries that can be selected during the purchase
2.1. orders that should be shipped to a different country will be rejected unless agreements between the parties, for more information send an email to [email protected]. The products will be shipped to the address entered during the order process.
7.2. Orders with an unidentifiable recipient will not be accepted, therefore they will not be sent to post office boxes (eg POBOX) or similar services.
7.3. We reserve the right to cancel orders with delivery requests that do not comply with the services offered by our partner carriers.
8.1. Shipping costs are charged to the customer according to our shipping policy
Shipping costs will be displayed at the end of the order, before confirmation.
8.2. When the package with the ordered items starts from our warehouse, we will send an email to the email address you entered when ordering with the code useful for tracking the delivery. Our customer service can assist you with any problem regarding delivery; you can contact us by email at: [email protected]
8.3. In the event that there are problems with delivery or delays greater than 10 working days after confirming the shipment of the order, please send an email to: [email protected] giving us the order number received in the confirmation of ‘order we sent you by email.
8.4. Definition of loss: The loss file can be opened after 20 working days (Saturdays, Sundays and holidays are excluded from the count of days) from the date of departure of the order from our office. An order will be considered lost, therefore refunded, only after verification by the carrier. Shipments with a positive delivery result will not be considered lost, therefore they will not be refunded.
9. Compliance of orders
9.1. Products must be checked at the time they are delivered to you.
9.2. Any type of anomaly found at the time of delivery (eg damage to the package, damage to the product, missing products shown on the invoice, etc.) must be indicated directly on the waybill with a written comment signed by the customer.
9.3. If the products do not correspond to those ordered or are missing, you must notify us immediately to this email address [email protected]. In any case, if the product ordered and not received is no longer available, you will be able to choose another product or cancel the order. If you choose to cancel your order, your credit card will not be charged. In the event that your credit card has already been debited, the amount will be refunded as soon as possible.
10. Returns, refunds, cancellation and modification of the order
10.1. Cancellation or modification of orders, returns and refunds regarding any product purchased on the site will be treated as follows. The modification or cancellation of the order is possible only before shipment from us (article 8.2). Returns must be made within 14 days of delivery (Return policy) Your request must be forwarded to: [email protected] The products must be returned in their original packaging and in optimal conditions.
10.2. Refunds or returns will not be allowed for products purchased outside our website.
10.3. The serial numbers of the product, shown on the package, will be linked to your order and therefore always traceable on our part. The orders that will be shipped in different packages from those left by our office will not be reimbursed.
11.1. We are not responsible for defects in the products offered on the site, including non-compliance of products ordered as resellers. Nevertheless we want to offer our customers the best possible shopping experience. Therefore, in order to verify any damage or non-compliance of the products, we reserve the right to request photographs of the non-conforming or damaged goods. Failure to send photographic documentation could negatively affect a request for reimbursement.
11.2 The delivery times, indicated during the purchase phase, do not in any way represent a contractual obligation and are to be considered purely indicative.
12.1. For any information, more details or assistance on the site regarding the method of purchase, please send an email to [email protected] or fill out the form “contact us” on the site.