If for any reason you are not satisfied of your order, you can make a return. You can recive an exchange or refund of any product purchased on our site within 14 days of delivery the order.
To make a return, you must write an email to our Customer Support service firstname.lastname@example.org with the order number, the reason for the return request and indicating which items you want to return.
The products must be returned in their original packaging. The return is free only for withdrawals in Italy. Any re-dispatch of replacement items will be at our expense.
The refund will be made when the returned products have been received and checked by us. We will verify if the returned products are actually in the original and resellable conditions or that they present objective manufacturing defects.
We will not be responsible in case of loss or non-delivery of products for incorrect address.
For orders paid by credit card, the refunded will be available to the customer in about 10 days. The timing of these operations depends by commercial policies of the credit card companies.
Orders paid via PayPal will be refunded on the same accounts. The refund will be issued in the same currency as the purchase made.
Payments by bank transfer will be refunded on the same accounts. The timing for these operations depends by bank times.